Good news, we deliver worldwide*! Delivery time and shipping rates depends on the country of destination. Duck Learning makes every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors. Duck Learning reserves the right to make deliveries in instalments. Duck Learning will send you an email when your order is shipped.

By completing your order on our webstore, you certify that you have verified your delivery address as being accurate and complete. You additionally confirm that an authorized person will be available at that address on the estimated delivery date.

Duck Learning shall not be liable for any damages or claims related to delayed shipments. If you must have a product by a certain date, we strongly encourage you to self-collect the order from our office.

*Please chat with us on our website to enquire about shipping quote if you do not see your country's shipping rate. You can ask us for lower shipping rate quotes if you don't mind a longer wait too. We'll try our best to get our products to you!

Also, please do not use PayPal as much as possible. Read section 'Delivery Fees & Transaction Fees'.

 

Delivery schedules

Deliveries are made Mondays – Fridays, 9am – 6pm. All deliveries are fulfilled by a 3rd party vendor hence specific delivery requests such as deliveries to be made on certain days or timings will be at our 3rd party vendor’s discretion. Please remember to state such requests in the “Notes” box during check out.

 

Estimated Shipping Time

 
Due to COVID19 measures around the world, time taken to ship to our customers may be extended.

 

Delivery Fees & Transaction Fees

Delivery fees will be computed at checkout based on the total weight of your order. Delivery fees start from $7.50. We try to delivery to wherever you are so if you do not see your country in our area of delivery, simply chat with us on the website and we'll try to work something out for you!

For international orders, we HIGHLY DO NOT RECOMMEND paying via PayPal as they charge transaction fees TWICE - on the merchant and the buyer of about 4% each. In an event of an order cancellation or refund, customers will have to bear the full cost of the transaction fees on both ends as PayPal will still charge the fees during the refund process.

Option to Arrange Your Own Courier

You can arrange your own courier for your purchase collection if you prefer.
Please email us at learn@ducklearning.com so that we may provide you the specific dimensions and weight of the products you intend to purchase.

Self-collection/ Local Pick up

We may take 1 – 3 working days to process your order. Once your order is ready for collection, you will receive an email notification from us. You may only come by to collect your order AFTER you have received the notification informing you that your order is ready for collection. Please take note of your order number for self collection.

Mondays to Fridays: 11 am to 5pm (close on public holidays)

Duck Learning

240 MacPherson Road #03-01, Pines Industrial Building S348574

How to get there:

You can take bus numbers: 8, 61, 64, 65, 66, 90, 151, 154, 561

Alight at: Gulab Building or Opposite Gulab Building

Nearest MRT: Potong Pasir MRT or Macpherson MRT

We are located next to Royal Sporting House Building