Shipping, Exchange & Returns
Delivery is only made to addresses in Singapore. All deliveries will be fulfilled by Speedpost. Delivery will usually take 4-7 days and are estimates. Duck Learning makes every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors. Duck Learning reserves the right to make deliveries in instalments. Duck Learning will send you an email when your order is shipped.
By completing your order on our webstore, you certify that you have verified your delivery address as being accurate and complete. You additionally confirm that an authorized person will be available at that address on the estimated delivery date.
Duck Learning shall not be liable for any damages or claims related to delayed shipments. If you must have a product by a certain date, we strongly encourage you to self-collect the order from our office.
Deliveries are made Mondays – Fridays 9am – 6pm and Saturdays 9am – 12:30pm. All deliveries are fulfilled by a 3rd party vendor hence specific delivery requests such as deliveries to be made on certain days or timings will be at our 3rd party vendor’s discretion. Please remember to state such requested in the “Notes” box during check out.
Delivery fees will be computed at checkout based on the total weight of your order. Delivery fees start from $4.50 for orders up to 5kg and $30 for orders above 30kg.
Self-collection/ Local Pick up
We may take 3 – 5 working days to process your order. Once your order is ready for collection, you will receive an email notification from us. You may only come by to collect your order AFTER you have received the notification informing you that your order is ready for collection. Please take note of your order number for self collection.
Mondays to Fridays: 11 am to 5pm (close on public holidays)
240 MacPherson Road #03-01, Pines Industrial Building S348574
How to get there:
You can take bus numbers: 8, 61, 64, 65, 66, 90, 151, 154, 561
Alight at: Gulab Building or Opposite Gulab Building
Nearest MRT: Potong Pasir MRT or Macpherson MRT
We are located next to Royal Sporting House Building