Duck Learning is a renowned educational consultancy and provider of innovative learning solutions, specializing in robotics and STEAM education.

You can reach us through our website's contact form on our homepage, email us at learn@ducklearning.com, or call our customer support at +65 6747 4236.

Yes, all our products are genuine and sourced directly from reputable manufacturers, ensuring top-notch quality for our customers. Duck Learning is the exclusive distributor of LEGO Education, SAM Labs, Arduino Education, Strawbees and KUBO in Singapore.

Yes, we provide customized workshops and training sessions for educators to enhance their skills in integrating robotics and STEAM education in the classroom. For more information, you can visit LEGO Education Academy and KUBO Education Academy to learn more.

Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary based on the destination. Please email learn@ducklearning.com if you are unsure of the delivery rates or require the item urgently.

Simply click on the avatar button on the top right corner of the website, fill in your details, and you'll have your account ready in no time. Alternatively, you can click on this link.

Yes, you can modify your account information, including your email address, password, and shipping address, by logging into your account and accessing the "Account Settings."

You can register for FIRST LEGO League Singapore at this link. Do note that the registration for each season varies. If you have any questions regarding registration for FLL, please email competitions@ducklearning.com.

You can click on the "Forgot Password" link on the login page and follow the instructions to reset your password via the email associated with your account.

While creating an account offers additional benefits, such as promotional prices, vouchers, order tracking and faster checkout, you can make purchases as a guest without registering.

We accept various payment methods, including credit/debit cards, PayNow, and bank transfers. Please check the website for available options during checkout. For more payment options, please email us at learn@ducklearning.com.

Yes, we use secure SSL encryption to protect your payment information, ensuring it remains safe and confidential during the transaction.

Yes, you can request an official invoice by contacting our customer support team with your order details. Email us at learn@ducklearning.com.

Yes, we periodically offer special discounts, promotions, and exclusive offers. Keep an eye on our website and social media channels for updates.

Our prices are inclusive of taxes. The final amount, including applicable taxes and shipping fees, will be displayed during the checkout process.

Orders are usually processed within 1-2 business days. Shipping times may vary depending on the destination and shipping method chosen.

Yes, you will receive a tracking number via email once your order is shipped, allowing you to track the status of your delivery.

Yes, we offer free shipping for orders exceeding a certain amount, which may vary based on your location.

To ensure prompt delivery, we recommend contacting our customer support immediately if you need to change your shipping address.

Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary based on the destination.

We offer a 14-day return policy for eligible products. Please refer to our Returns and Refunds Policy for detailed instructions.

Yes, you can return a product within 14 days of receipt if it is in its original condition and packaging. Some exclusions may apply please refer to our policy.

Once we receive the returned product, it may take up to 7 business days for us to process the refund

Shipping fees are non-refundable for returned products unless the return is due to an error on our part.

We currently do not offer direct product exchanges. If you wish to exchange a product, you can return it for a refund and place a new order for the desired item.

You can track your order using the provided tracking number on the shipping carrier's website or by contacting our customer support.

You can reach our customer support team via email at learn@ducklearning.com or call us at +65 6747 4236 during business hours.

If you encounter any issues with your order, please contact our customer support team, and we will assist you promptly.

Yes, our customer support team is available to provide product troubleshooting and technical assistance for your purchased items.

Our customer support team is available from Monday to Friday, 9:00 AM to 6:00 PM (SGT), excluding public holidays.